Agoda Responded to my Blog...

Ok, I would have to say that I am slightly impressed that someone from Agoda actually posted a comment on my complains. But asking me to send an email to the same email address that did not give me the answer that I wanted is neither here nor there...

So Agoda, if you can help me and value me as a customer - I will wait for your feedback on my blog...just don't get my hopes up then let me down again...I have enough people in my life who do that.

Agoda Sucks Big Time!

Now, obviously, some companies do not value customers. And they never see the value of turning a disgruntled customer into a happy one. Agoda falls in both categories...

I have been booking with Agoda probably since 2006. While their service then wasn't all that great, it wasn't bad either. I like the convenience of being able to book hotels online. Being awarded points is a bonus.

Now recently, I was "reminded" by Agoda that I have a USD37 worth of points to redeem. So I browsed and picked a hotel in Cameron Highlands. Once I wanted to confirm, then only I realised that the points did not meet the minimum requirement. Now isn't that just shitty? Why the hell did they remind me in the first place???

And when I complained, did they do anything to appease me? Their response was so blase, they might as well just ignored my complaint.

Well Agoda, since I'm so bloody insignificant, I will take my business (as well as my family and friends) elsewhere. If their motto is Go Smarter. Go Agoda, I would say, Go Smarter. Go Elsewhere